About the project
2023 Best Smart App Award-Winning App called Heal by PunHlaing offers unparalleled capabilities to minimize wait times and connect doctors with patients.
Date
Jun 12, 2023
Type
Health Tech
Project Overview
2023 Best Smart App Award-Winning App called Heal by PunHlaing offers unparalleled capabilities to minimize wait times and connect doctors with patients. Users can schedule appointments and communicate with physicians. Additionally, they can request emergency ambulances.
The Problem
Some individuals who have disabilities can't easily visit hospitals. During the pandemic, it's been tough for people to go out and buy medicine. People have wished they could get medical help at home. But doctors, being human, can't always go to the patients' houses.
The Goal
Once we understand the problem, we should set a goal and think about potential solutions. One solution could be creating a telehealth app that links patients and doctors. This app might include a video consultation feature with doctors and a chat option for extra instructions post-consultation.
Process
For this project, I'm following the traditional Design Thinking Process with five stages: Empathize, Ideate, Define, Prototype, and Testing.
User Research
To begin, we initiate user interviews with our target audience. Following these interviews, we meticulously organize the gathered data into categories encompassing pain points and needs. With this foundation in place, we then create user persona to think focusly effective solutions for addressing user challenges.
Pain Points
Cannot go to Hospitals-Uncertainty during Emergencies-Difficult to find reliable Health Articles-Difficult to buy medicine from store-Challenges in finding Nearby Hospitals-Concerns about Online Healthcare
Needs
Video consultation with Doctor-Can call an Ambulance immediately-Reliable health information-Online store that can buy medicine-Hospitals' location map-can check doctor's profile
User Persona
Following the data organization, we construct user personas using insights derived from the interviews. This enables us to gain a comprehensive understanding of the primary issues and pinpoint which solutions are of utmost importance for resolution.
Empathy Map
After constructing the User Persona, I deeply dive into understanding Alex's perspective, motivations, and struggles with a heightened sense of empathy.
Ideation with How Might We
After making the empathy map, I really understand how Alex feels. So, what comes next? Well, the next step is to figure out the exact problems. To do that, I use something called "How Might We" to help me think of creative ideas. "HMW" also guides me to come up with solutions for those problems.
Define
After using "How Might We" statements, I exactly identified the problems and needs. The next step is to come up with creative solutions. Here are my solutions for the challenges:
Solutions for Alex based on the "How Might We" statements:
Solution for Healthcare Accessibility:
Design a telemedicine app that offers video consultations with doctors. This way, Alex can receive medical advice and consultations from the comfort of his home.
Solution for Emergency Assistance:
Create a dedicated "Emergency Help" feature within the app. When activated, it alerts nearby medical professionals and emergency services, ensuring quick assistance during emergencies.
Solution for Trustworthy Health Information:
Curate a section in the app with reliable health articles and resources tailored to his disability. Collaborate with medical experts to ensure accuracy and relevance.
Solution for Easy Medicine Procurement:
Integrate an online pharmacy within the app, allowing Alex to order medicine and have it delivered directly to his doorstep.
Solution for Finding Accessible Hospitals:
Develop a feature that provides a map of nearby hospitals, highlighting disability-friendly facilities and services to ease healthcare planning.
Solution for Informed Doctor Selection:
Incorporate a feature that showcases doctor profiles, highlighting their expertise in handling patients with specific needs. This helps Alex make informed choices.These solutions are tailored to address Alex's challenges and needs, utilizing technology to provide accessible, efficient, and user-centric healthcare solutions.
User Flow
Once the solutions are brainstormed, I design a user flow for Alex, enabling him to either schedule appointments with doctors or access health articles.
Information Architecture
In this case, I added buy package flow in the app to align with business goals. Information Architecture is like the navigation of the app. This allows the user to navigate where he wants to go.
Wireframing
Solution with High Fidelity interface
Next Step
In the earlier phase, I couldn't conduct usability testing due to time constraints. However, I've now incorporated usability testing into the process. I'm iterating the entire process to introduce new features and enhance user experiences. This includes refining features and making improvements based on user feedback. Additionally, I'm placing a stronger emphasis on optimizing the user flow, as I believe the current flow could be enhanced for better usability. I'm paying attention to the finer details that can make the app more user-friendly and convenient to ensure a smoother user experience.
